Barbados’ EMS Continues to Meet Global Standards
The Barbados Postal Service (B.P.S.) has been awarded Silver level certification for the inbound delivery of Express Mail in 2011. News of the achievement was received while at the 25th Universal Postal Congress in Doha, Qatar (September 24th to October 15th, 2012).
Deputy Postmaster General – Operations, Mr. Nigel Cobham, who was a member of Barbados’ delegation to Doha said: “We are delighted to be recognised once again for maintaining a consistently high standard of performance in our Express Mail Service. Full credit must go to Postal Superintendent Stephen Clarke and his highly professional team in the EMS Unit who frequently go beyond the call of duty to ensure that our targets for service delivery are met.”
The B.P.S. was the only Caribbean administration to receive a silver award for its performance in 2011. The other countries receiving silver were: Brazil, Italy, Greece, Latvia, Maldives, Moldova, Netherlands, Norway, Poland, Slovenia, Sweden, Switzerland, Thailand, Uruguay and the United States.
Apart from El Salvador, Germany and Malta the countries winning the gold award were mostly from Asia and Eastern Europe and/or former Eastern-bloc nations.
The only regional postal administration to receive a bronze award this year was Cayman Islands. It was joined by Australia, Ethiopia and Finland.
EMS is offered by more than 154 postal administrations around the world. The express delivery performance of all international EMS operators is measured by an independent auditor. The criteria for the EMS Performance Awards include: EMS brand identification, proof of delivery, real-time information via the use of on-line tracking systems and most importantly the on-time delivery of mail.
While in Doha, Qatar, the Barbados Postal Service was also presented with the Quality Management Certification. The presentation ceremony was the culmination of an eighteen month programme which required Barbados and eight other regional countries to attain global standards in a wide range of processes and systems.
Following an evaluation earlier this year by an external auditor appointed by the U.P.U., it was determined that Barbados had met the criteria for Quality Management Certification.