Barbados Post Celebrates World-Class Express Delivery Service
The Barbados Postal Service (B.P.S.) has been awarded Gold level certification for the inbound delivery of Express Mail in 2010. This is the third time in six years that the BPS has received this international recognition.
Postmaster General, Mr. Joel Brathwaite, noted: “This accomplishment is significant as it shows our commitment to attaining the standards set by the (Express Mail Service) EMS Co-operative and it is in keeping with our dedication to service excellence – a quality that we are trying to engender throughout this organisation. We, at the Post Office, are cognisant of the need to meet our customers’ expectations as we strive to compete with other communications players in this technology-driven age.”
This latest achievement for the B.P.S. follows the stamp of approval given by the public of Barbados, in the National Initiative for Service Excellence (NISE) 2010 Customer Satisfaction Index, which reported that the Post Office had received the highest customer-satisfaction rating among a number of public sector agencies.
On Monday, July 4th 2011, during a ceremony to commemorate the success of the Express Mail Service, Attorney General and Minister of Home Affairs, Hon. Adriel Brathwaite, made a presentation to Mr. Stephen Clarke, Postal Superintendent – E.M.S. and Bulk Mail. The event took place in the Conference Room, General Post Office, Cheapside.
Deputy Postmaster General – International Postal Affairs and Business Development, Ms. Dorcas Scantlebury, observed: “Performances such as this reflect the commitment and dedication of staff members, who continue to strive for excellence – and this will always serve as a credit to any organization. Moreover, Mr. Clarke, who manages the Express Mail Service, deserves the highest commendation for this achievement. He has consistently overcome every obstacle in the day-to-day supervision of this business unit. He is also called upon at the regional and international levels to assist others in achieving excellence.”
The BPS was the only Caribbean administration to receive a gold award for its performance in 2010. The other countries to receive gold awards were: Azerbaijan, Chile, Macao, Hong Kong, El Salvador, Germany, Great Britain, Hungary, Japan, Korea, Singapore, Slovenia and Switzerland. These recipients met a set of strict criteria, including ninety-five (95) percent on-time delivery.
Silver awards went to: Belarus, Brazil, Canada, Finland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Malaysia, Maldives, Moldova, Mongolia, Portugal, Senegal, Slovakia, Spain, United States of America, Uruguay, Sweden and Viet Nam.
St. Lucia and Belize were recipients of bronze awards. Other administrations receiving bronze level certification were: Belgium, Mauritius, Netherlands, China, Greece, Ethiopia and Thailand.
EMS is offered by more than 154 postal administrations around the world. The express delivery performance of all international EMS operators is measured by an independent auditor. The criteria for the EMS Performance Awards include: EMS brand identification, proof of delivery, real-time information via the use of on-line tracking systems and most importantly the on-time delivery of mail.